Ruthie Tarpley-James

                                                   (972) 801-8137

                                               latorshia@gmail.com

 

 

Objective: I’m a loyal and dedicated individual seeking a responsible and challenging position with an organization, which could utilize my extensive Customer Service and collections skills. Preferred position would be one of long term commitment conductive to professional growth and stability, promoting business growth by adding superior value and service.

 

Work Experience:

 

TD Auto Finance, Westlake Tx.:                           10/15-03/16

Late Stage Collection Counselor

 

Contacting customers by telephone or auto dialer to determine reason for delinquencies and use standard methods and procedures to secure payments or commitment for future payments

 

 

MCKESSON, Ft. Worth Tx:                                                              11/14-04/15

Pharmacy Support Rep/Data Entry:

 

Handling incoming calls from pharmacies and software vendors to assist with troubleshooting claims being rejected for missing or invalid information for medication. Assisting insurance providers with eligibility information to reverse and or override certain rejections.

 

 

MEDCO/EXPRESS SCRIPT PHARMACY, Ft. Worth Tx:          10/11-06/14

Accounts Receivable/Data Entry/Collections:

 

 Calling members about payment for their medications, and past due balances. Updating members payment information, sending prescriptions request back to pharmacist for changes.

 

 

COMPUTER SCIENCE CORPORATION, Ft. Worth Tx:            04/08-01/10

Customer Support Rep/Data Entry:

 

Assisting transportation workers to get enrolled, setting and canceling appointments with a new Federal program called TWIC, giving status updates.

 

 

AEGIS COMMUNICATION GROUP, Irving Tx:                     01/00–03/08

AT&T  

Customer Service Representative/Data Entry:

 

Taking inbound call from AT&T customers, doing credit checks for personal 800#'s, Military calling cards, and Call Organizer service, for new accounts. Provisioning and troubleshooting AT&T EasyReach 800 numbers entering billing information, adding and changing different calling plans for domestic and international calling, taking and posting phone payments.

 

Voicestream / T- Mobile Wireless:

Customer Service Representative/Data Entry:

         

Taking inbound calls for activation and billing inquires.  Responsibilities include activating cellular phones in a busy call center facility,

Troubleshooting phone problems trying to maintain the one call resolution.

 

Sprint:

Advanced Technical Support Rep/Data Entry:

 

Taking inbound calls for Sprint Wireless, troubleshooting Pocket PC’s, Wireless Air cards for Windows and Mac computers. Making sure different programs under our network systems are working properly for customers to be able to access Sprint’s internet, e-mail, text messages and voicemail services.

 

 

 Denny’s Restaurant Corporations:                   10-90-01-00

Customer Service/Host/Server:

Customer service promoted to manager’s lead.  Responsibilities include but not limit to customer problem solving, management support, order taking, stocking supplies, greeting customers, determining seating, and guest satisfaction.

 

                                           TECHNICAL/OFFICE SKILL

Microsoft Office: Word, PowerPoint, Excel, Outlook, Windows XP/Vista/7/8/10, 10-Key Office Machines. Other job related programs

 

                                              EDUCATION

El Centro Community College: Business Administration